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Terms and Conditions

Last Updated: 5/29/2026

1. Acceptance of Terms

By accessing and using this website puckeruphair.com you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this Website.

2. About Us

This Website is operated by Pucker Up LLC (“we,” “us,” or “our”). We provide information and services related to hair products, wigs, extensions, and beauty services.

3. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this Website and purchase products or services.

4. Products and Services

We strive to ensure that all product descriptions, images, pricing, and service details are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

Modify or discontinue products or services at any time.
Refuse or cancel orders due to pricing errors, suspected fraud, or product availability.
Limit quantities purchased.


5. Appointments and Cancellations

If appointments are offered through the Website:

Appointments must be booked with accurate information.
Cancellations or rescheduling may require at least [24/48] hours’ notice.
Late cancellations or missed appointments may be subject to fees.


6. Payments

All payments must be made using approved payment methods. Prices are listed in US CURRENCY and may be subject to applicable taxes.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Due to hygiene and safety reasons, opened or used hair products, wigs, extensions, or customized items may not be eligible for return unless defective.

8. User Conduct

You agree not to:

Use the Website for unlawful purposes.
Submit false or misleading information.
Interfere with the Website’s operation or security.
Upload harmful software or malicious content.


9. Intellectual Property

All content on this Website, including text, images, logos, videos, graphics, and designs, is owned by or licensed to us and is protected by intellectual property laws.

You may not copy, distribute, reproduce, or exploit any content without our written permission.

10. User-Generated Content

If you submit reviews, comments, photos, or other content:

You grant us a non-exclusive, royalty-free license to use, display, and share such content.
You confirm that your content does not infringe on the rights of others.
We reserve the right to remove content that violates these Terms.

11. Disclaimer

The information provided on this Website is for general informational purposes only.

Haircare results may vary depending on individual hair type, condition, maintenance practices, and other factors. We do not guarantee specific results from products or services.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, products, or services.

13. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of those websites.

14. Privacy

Your use of this Website is also governed by our Privacy Policy.

15. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of California , without regard to conflict of law principles.

17. Contact Information

For questions regarding these Terms and Conditions, please contact:

Pucker Up LLC

Email: puckerupllc19@yahoo.com

Return and Refund Policy

 

Return and Refund Policy

Last Updated: 5/29/2026

At Pucker Up Hair, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted for products purchased through our website.

1. Return Eligibility

To be eligible for a return, items must:

  • Be returned within [7] days of delivery.
  • Be unused, unworn, and in their original condition.
  • Include original packaging, tags, and accessories.
  • Not show signs of damage caused by misuse, alteration, or improper handling.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Opened or used wigs
  • Opened or used hair extensions
  • Haircare products that have been opened or used
  • Customized or made-to-order items
  • Clearance, sale, or final-sale items (unless required by law)

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours/72 hours] of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage, defect, or incorrect item

We will review your request and may offer:

  • A replacement item
  • Store credit
  • A full or partial refund

4. Return Process

To initiate a return:

  1. Contact our customer support team at puckerupllc19@yahoo.com.
  2. Include your order number and reason for the return.
  3. Wait for return authorization instructions.
  4. Ship the item to the return address provided.

Unauthorized returns may not be accepted.

5. Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping fees are generally non-refundable unless the return is due to our error.

7. Exchanges

We may offer exchanges for eligible items subject to product availability.

If the requested replacement item is unavailable, a refund or store credit may be provided.

8. Appointment and Service Refunds

For salon, barber, or hair styling services:

  • Cancellations made at least [24/48] hours before the appointment may qualify for a full refund.
  • Late cancellations or no-shows may be subject to cancellation fees.
  • Refund requests for completed services will be reviewed on a case-by-case basis.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

10. Contact Information

If you have questions about this Return and Refund Policy, please contact us:

Pucker Up LLC

Email: puckerupllc19@yahoo.com

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